Return Policy

Return & Refund Policy

Last Updated: August 9, 2026

At Jasha Collection, we want you to be happy with your purchase. If you are not completely satisfied with your order, please contact us and we will do our best to assist you.

1. Eligibility for Returns

To be eligible for a return, items must:

  • Be unused and unworn

  • Be in their original condition

  • Have all original packaging, tags, and accessories, where applicable

  • Be returned within the applicable return period

  • Not show any signs of damage, washing, perfume, makeup, or other use

Items that do not meet these conditions may not be accepted for return.

2. Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return once delivered, particularly items that have been worn or used.

This may include certain hijabs, scarves, jewelry, accessories, or other personal-use products.

Please contact us before sending an item back if you are unsure whether your purchase qualifies for a return.

3. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the item and packaging

We will review the issue and, where appropriate, arrange a replacement, return, refund, or other suitable resolution.

4. How to Request a Return

To request a return, please contact Jasha Collection through our customer-support channel and provide your order number along with the reason for your return.

Please do not send an item back without contacting us first. Returns sent without prior approval may not be accepted.

5. Return Shipping

Unless the item is damaged, defective, or incorrectly sent, return shipping costs may be the responsibility of the customer.

If the return is due to an error on our part or a defective product, we will review the situation and provide appropriate instructions.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your return has been approved.

If approved, your refund will be processed using the applicable refund method. The time required for the refund to appear in your account may vary depending on your payment provider or bank.

Original shipping charges, where applicable, may not be refundable unless the return is due to an error or defective product.

7. Exchanges

If you would like to exchange an item, please contact us with your order number and the item you wish to exchange.

Exchanges are subject to product availability and the applicable return conditions.

8. Sale & Promotional Items

Items purchased during sales, promotions, or special offers may be subject to different return or exchange conditions. Please check the terms of the relevant promotion before placing your order.

9. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing it.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible and the order may need to be handled under our return policy.

10. Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return, please contact Jasha Collection through our website or social media channels.

Website:
jashacollection.com

Instagram:
@jasha.collection

Facebook:
Jasha Collection

We appreciate your trust in Jasha Collection and are always happy to help.

Jasha Collection